Hi all, quick question...
I've had 3 friends join recently, one last month and 2 this month during double payback. But on my account it's showing 0 points and not saying about the people who have registered. I have emails to say they've registered and I've earnt points but nothing showing on my dashboard. Any ideas why?
Your payback points for April should not be showing yet.
The timetable for processing April payback is stated at https://community.giffgaff.com/t5/Announcements/April-2017-Payback-Calculations/td-p/20252820 where the predicted date is 8th May (it currently says April, but it means May). Keep an eye on that thread as that's only a prediction.
Similarly, your May recruits should show by mid June. Watch out for a similar thread with more details.
The payback points earned each month are applied to accounts around the 5th working day of the next month and can be claimed in the payback period of JUNE or DECEMBER as cash(Paypal £10 minimum required), airtime credit or you can chose to donate to charity.
Hope this will help you.
hi @ kelaroost
payback should show in your account around 5th of month following activation
payback will show as points which will next be redeemable in december either as airtime credit or cash to a paypal account
use this link to choose payback method