Knowledge Base

Payback not showing

Started by: kelaroost
On: 03/05/2017 | 23:01
Replies: 12

by: headcases
on: 04/05/2017 | 14:23
If the SIM card has been activated this month, remember your statement is produced on or around the 5th of the following month - i.e. the activations made over a month are only tallied up and made available in the payback statement after the 5th of the following day.
These points are then paid out with the following payback payment, according to the method you select then.
SIM cards used for SIM Swap are not giving right to payback points, as the members was already registered
If I helped click ''solutions and kudos'' thanks

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Message 11 of 13
by: kerrieanne
on: 04/05/2017 | 14:46
should be updated on the 5thof each month
If I helped click ''solutions and kudos'' thanks.

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Message 12 of 13
by: insaneyln
on: 04/05/2017 | 14:48

kelaroost wrote:


Hi all, quick question... 

I've had 3 friends join recently, one last month and 2 this month during double payback. But on my account it's showing 0 points and not saying about the people who have registered. I have emails to say they've registered and I've earnt points but nothing showing on my dashboard. Any ideas why?


@kelaroost; your Payback Points will reflect on the upcoming Payback Statement; which is scheduled to be issued by the 8th of May 2017.

Message 13 of 13