Payment taken twice

[#1]

Hi

I purchased my goody bag again this morning and since checking my account tonight have found my payment has been taken twice. How do I go about getting a refund?

[#2]

contact an agent for a refund

[#3]

Hello wilko & welcome to the giffgaff Community

if you have been charged incorrect then you would need to raise this with a agent and request a refund To contact an agent follow the link below
http://giffgaff.com/rightnow/ask , please note agents can may take up to 24hrs to reply to any queries.

[#4]

Hi wilko
The agents can refund

Go to your My giffgaff page and you'll find the "Ask an Agent" link half way down the left hand side. This is where you will also see when an agent has replied to you. Here's a link


https://giffgaff.com/support/ask

[#5]

Contact an agent as they are the only ones who can issue you your rightful refund mate

[#6]

First of all check you haven't added both top up credit and a goodybag, if both were selected when processing your basket they will both be charged. Also check if you have accidentally ordered a queued goodybag, which is charged in advance.

Failing that ask an agent - 

https://giffgaff.com/support/ask

[#7]

Contact an agent and tell them to provide you with a refund and you will get it back.

[#8]

Thanks guys, have raised this with the link I was given above.

[#9]

contact an agent fr this

[#10]

If you have two goodybags queued, dont worry, you'll have a free one for next month or contact an agent if you need a refund