Knowledge Base

Payment taken twice

Started by: wilko78
On: 28/10/2013 | 21:30
Replies: 11

by: wilko78
on: 28/10/2013 | 21:30

I purchased my goody bag again this morning and since checking my account tonight have found my payment has been taken twice. How do I go about getting a refund?
Message 1 of 12
by: saeed45
on: 28/10/2013 | 21:31
contact an agent for a refund
Message 2 of 12
by: smiler667
on: 28/10/2013 | 21:31
Hello wilko & welcome to the giffgaff Community

if you have been charged incorrect then you would need to raise this with a agent and request a refund To contact an agent follow the link below , please note agents can may take up to 24hrs to reply to any queries.
Click to get free Nano/Micro/Standard sim with £5 credit
Message 3 of 12
by: kathleen414
on: 28/10/2013 | 21:31
Hi wilko
The agents can refund

Go to your My giffgaff page and you'll find the "Ask an Agent" link half way down the left hand side. This is where you will also see when an agent has replied to you. Here's a link
Message 4 of 12
by: mi21
on: 28/10/2013 | 21:32
Contact an agent as they are the only ones who can issue you your rightful refund mate
Get a free giffgaff Sim
Message 5 of 12
by: crisispoint
on: 28/10/2013 | 21:32

First of all check you haven't added both top up credit and a goodybag, if both were selected when processing your basket they will both be charged. Also check if you have accidentally ordered a queued goodybag, which is charged in advance.


Failing that ask an agent -

Message 6 of 12
by: arsenal20112011
on: 28/10/2013 | 21:35
Contact an agent and tell them to provide you with a refund and you will get it back.
Message 7 of 12
by: wilko78
on: 28/10/2013 | 21:42
Thanks guys, have raised this with the link I was given above.
Message 8 of 12
by: tufayl
on: 28/10/2013 | 21:59
contact an agent fr this
Message 9 of 12
by: matt144
on: 28/10/2013 | 22:02
If you have two goodybags queued, dont worry, you'll have a free one for next month or contact an agent if you need a refund
Get a free giffgaff Sim
Message 10 of 12