Knowledge Base


Started by: mgreen12
On: 17/01/2019 | 19:20
Replies: 3

by: mgreen12
on: 17/01/2019 | 19:20

I have made 3 payments of £10 to giff gaff on the 2nd 7th and 14th of January today I made another payment of £10 thats £40 in 19 days I have been with Giff Gaff for 6 years I have my goodybag on auto top up will someone tell me wher I am going wrong please


Message 1 of 4
by: spacefrog
on: 17/01/2019 | 19:22


it sounds like you have been paying for your phone usage with airtime credit,? did you buy a goodybag?

check your order history here My payments


please come back and let us know......


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Message 2 of 4
by: mcilwraith
on: 17/01/2019 | 19:22

auto top up is credit

goodybags should be set to recurring @mgreen12 and auto top up switched off

Message 3 of 4
by: mgreen12
on: 17/01/2019 | 20:14
I have switched off auto top up and put reoccurring goody bag on as you suggested I hope that works and thank you for your prompt reply
Message 4 of 4