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Started by: jeatony12
On: 12/02/2019 | 16:38
Replies: 4
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by: jeatony12
on: 12/02/2019 | 16:38

How do I claim a payment back as took out my account twice

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by: danhamman
on: 12/02/2019 | 16:39

@jeatony12 wrote:

How do I claim a payment back as took out my account twice

Speak to an agent for refund issues:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

.:.
Message 2 of 5
by: danhamman
on: 12/02/2019 | 16:39

@jeatony12 wrote:

How do I claim a payment back as took out my account twice

Speak to an agent for refund issues:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:
https://giffgaff.com/support/questions

.:.
Message 2 of 5
by: mangowalk
on: 12/02/2019 | 16:40
Please contact an agent about refund/account related issues:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over..
Please allow up to 24 hrs for a response.. Agents work 7 days a week from 8am to 11pm.
Check for replies here:https://giffgaff.com/support/questions
Message 3 of 5
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by: brighthulk
on: 12/02/2019 | 16:47
@jeatony12
If you have been overcharged you need to contact a giffgaff agent as they deal with billing issues as well as the processing of any refunds.

To get in contact with a giffgaff agent please follow the link below to the agent form and fill in the text area or text box with the issue.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

The giffgaff agents usually answer within 4 hours for majority of cases however, can take up to 24 hours during busy periods. The giffgaff agents work 7 days a week from 8am to 11pm.

You will receive a email when a giffgaff agent has replied and the "Messages: From Agents" box is where you can find the agent replies located half way down the right hand side of your "My Giffgaff" page or you can access it direct by following this https://giffgaff.com/support/questions link.
Get a free giffgaff Sim
Message 4 of 5
by: mrbergstrom1967
on: 12/02/2019 | 16:53
Good Afternoon @jeatony12

You will need to discuss this with an agent here. https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over... an agent can take up to 24hrs to reply to you and replies can be found here https://giffgaff.com/support/questions also refunds can take upto 5 working days to clear into your bank account.
Message 5 of 5