Phone Repair

[#1]

Hi

After updating to android 8.1.0 my nexus 5x went into a bootloader loop. But now it's unresponsive and won't turn on.

I want to send it away to see if it can be repaired but I have a problem.

On the My Orders section I can see my old Nexus 5 but not my Nexus 5x. I had sent my Nexus 5 away to be repaired (due to not being able to fix this they sent a nexus 5x to replace it)

Do I just continue with the option for Nexus 5 instead of the 5x?

Thanks

[#2]

@elraymond

How old is the phone?

The Nexus only had a 12-month warranty (it only had a 24-month warranty if purchased directly from Google) beyond that the only people who MAY offer a free repair are LG to whom the phone has to be returned direct.

[#3]

The phone is out of its warranty. I would just like to know if that would be the best way to go through the repair procedure if I can't fix it myself.

[#4]

@elraymond

giffgaff won't/can't fix it as the boot loop issue requires the phone to be fitted with a new mainboard (the issue was really poor QC during manufacture).  

You need to return it to LG who, as I said, may acknowledge the issue and offer a free repair. If they do not then with mainboards at over £200 plus fitting the phneis effectively a write-off.

You can contact LG on 0344 847 5454

[#5]

Here is a video from YouTube

https://youtu.be/mHJV_UprpE8

[#6]

Thanks, the problem is that it won't turn on at all. No indication of a flat battery either (red light), even with a charger in it I can't get it to the bootloader screen.

Thanks though

[#7]

Thanks, yeah I thought it was a right off anyway. I can try with LG but may not even be worth the headache involved.

[#8]

@elraymond; peruse through the relevant forum on XDA Developers to see if you are able to resolve the issue yourself; the link is:

https://forum.xda-developers.com/nexus-5x

[#9]

Thanks! Will take a look. If I can recover it that would be great!