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Phone Repair

Started by: elraymond
On: 09/03/2018 | 13:38
Replies: 8
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by: elraymond
on: 09/03/2018 | 13:38

Hi

 

After updating to android 8.1.0 my nexus 5x went into a bootloader loop. But now it's unresponsive and won't turn on.

 

I want to send it away to see if it can be repaired but I have a problem.

 

On the My Orders section I can see my old Nexus 5 but not my Nexus 5x. I had sent my Nexus 5 away to be repaired (due to not being able to fix this they sent a nexus 5x to replace it)

 

Do I just continue with the option for Nexus 5 instead of the 5x?

 

Thanks

Message 1 of 9
by: nigelbrooks
on: 09/03/2018 | 13:46

@elraymond

 

How old is the phone?

 

The Nexus only had a 12-month warranty (it only had a 24-month warranty if purchased directly from Google) beyond that the only people who MAY offer a free repair are LG to whom the phone has to be returned direct.

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Message 2 of 9
by: elraymond
on: 09/03/2018 | 15:10
The phone is out of its warranty. I would just like to know if that would be the best way to go through the repair procedure if I can't fix it myself.
Message 3 of 9
by: nigelbrooks
on: 09/03/2018 | 15:18

@elraymond

 

giffgaff won't/can't fix it as the boot loop issue requires the phone to be fitted with a new mainboard (the issue was really poor QC during manufacture).  

 

You need to return it to LG who, as I said, may acknowledge the issue and offer a free repair. If they do not then with mainboards at over £200 plus fitting the phneis effectively a write-off.

 

You can contact LG on 0344 847 5454

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Message 4 of 9
by: thuloko30
on: 09/03/2018 | 15:20

Here is a video from YouTube

 

https://youtu.be/mHJV_UprpE8

Message 5 of 9
by: elraymond
on: 09/03/2018 | 15:25
Thanks, the problem is that it won't turn on at all. No indication of a flat battery either (red light), even with a charger in it I can't get it to the bootloader screen.

Thanks though
Message 6 of 9
by: elraymond
on: 09/03/2018 | 15:26
Thanks, yeah I thought it was a right off anyway. I can try with LG but may not even be worth the headache involved.
Message 7 of 9
Highlighted
by: insaneyln
on: 09/03/2018 | 15:29

@elraymond; peruse through the relevant forum on XDA Developers to see if you are able to resolve the issue yourself; the link is:

https://forum.xda-developers.com/nexus-5x

Message 8 of 9
by: elraymond
on: 09/03/2018 | 15:32
Thanks! Will take a look. If I can recover it that would be great!
Message 9 of 9