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Phone Return Category (S6)

Started by: conorr95
On: 08/08/2016 | 12:07
Replies: 7
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by: conorr95
on: 08/08/2016 | 12:07 edited: 08/08/2016 | 12:10

Hi

 

I order a Samsung Galaxy S6 a week ago and the back has started to come away from the phone.

 

It is meant to be a non-removable but the glue seems to be failing. 


What section category should i choose when returning the phone for repair/replacement? (there is no option for this issue)

 

Cheers

Message 1 of 8
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by: swordfish23041989
on: 08/08/2016 | 12:15
@conorr95

Sorry about that, choose a category that's falls closest to the issue.

Even if you select another category an agent will get back asking what's the actual problem, so that's fine.
Heya Smiley Wink don't forget to mark a best answer if your issue is sorted on here!

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Message 2 of 8
by: swordfish23041989
on: 08/08/2016 | 12:15
@conorr95

Sorry about that, choose a category that's falls closest to the issue.

Even if you select another category an agent will get back asking what's the actual problem, so that's fine.
Heya Smiley Wink don't forget to mark a best answer if your issue is sorted on here!

Get a free giffgaff Sim
Message 2 of 8
by: davidj63
on: 08/08/2016 | 12:18

It is generally better to go direct to Samsung for warranty repairs.  giffgaff tend to look for he slightest accidental damage and insist on repairing that at full price.

Message 3 of 8
by: conorr95
on: 08/08/2016 | 12:27
It was a refurbished phone so i dont think i can go direct with Samsung?
Message 4 of 8
by: davidj63
on: 08/08/2016 | 12:30

Your only choice is giffgaff.

Message 5 of 8
by: nigelbrooks
on: 08/08/2016 | 12:31 edited: 08/08/2016 | 12:33

@conorr95

 

The quickest way to resolve this is to call Samsung Support on 0330 726 7864

 

They will direct you to the nearest Samsung centre who will repair the phone on the spot. Far far quicked than returning a new phone to giffgaff.

 

Sorry, just read that it was refurbished.

 

I would still take it into a Samsung Centre as giffgaff have a nasty habit of categorising any cosmetic problems as 'user damage' and charging accordingly.

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Message 6 of 8
by: abdullah1604
on: 08/08/2016 | 12:31
I think you should get in contact with Samsung
Message 7 of 8
by: conorr95
on: 08/08/2016 | 13:01
So is the warranty for refurnished phones with Giff Gaff as oppose to Samsung?

Thanks again
Message 8 of 8