Knowledge Base
Community

Phone and Free goody bag

Started by: siobhanc1983
On: 21/01/2019 | 21:58
Replies: 4
Reply

Highlighted
by: siobhanc1983
on: 21/01/2019 | 21:58

Hi,

 

I bought a new phone that came with a goody bag where do I find it ?

Message 1 of 5
by: johngould
on: 21/01/2019 | 22:07

Hi, @siobhanc1983

 

Login to the same giffgaff account you created when buying the phone. Activate the sim on that account. The goodybag will show there and be usable after a restart of your phone.

Message 2 of 5
by: nigelbrooks
on: 21/01/2019 | 22:07

@siobhanc1983

 

Once you activate the SIM that was supplied with the phone then the goodybag will load.

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 3 of 5
by: ellebae
on: 21/01/2019 | 23:22
Hi you need to activate you sim online here http://giffgaff.com/activate-sim .
once this is done your goodybag should be there please check
here https://giffgaff.com/dashboard
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 4 of 5
by: ellebae
on: 21/01/2019 | 23:25
Hi Just for you to know that 'Goodybags' and 'Balance' are separate.

Please check your dashboard: https://giffgaff.com/dashboard
- Your ‘goodybag’ is on the left
- Your ‘airtime credit’ / ‘balance’ is on the right
They are two completely separate things:
• A ‘goodybag’ is a bundle of calls, texts and data which lasts for a calendar month.
• ‘Airtime credit’ / 'balance' is generally used separately on top of a goodybag, for extras which are not included in your goodybag allowances, such as MMS, international calls, premium numbers (e.g. 084x) and roaming outside the EU.
Your credit does NOT expire after a month like a goodybag.
'Auto topup' refers to automatically purchasing more topup / credit when it is running low (below £3).
As you have £0 balance, this auto topup option is not available as it needs to be above £3 to start with.

"Do you want to simply to 'auto recur' your goodybag"? This means the goodybag will automatically renew every month without you having to worry, click here: https://giffgaff.com/profile/payment-details#goodybagsettings
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 5 of 5