Hi Just for you to know that 'Goodybags' and 'Balance' are separate.
Please check your dashboard: https://giffgaff.com/dashboard - Your ‘goodybag’ is on the left - Your ‘airtime credit’ / ‘balance’ is on the right They are two completely separate things: • A ‘goodybag’ is a bundle of calls, texts and data which lasts for a calendar month. • ‘Airtime credit’ / 'balance' is generally used separately on top of a goodybag, for extras which are not included in your goodybag allowances, such as MMS, international calls, premium numbers (e.g. 084x) and roaming outside the EU. Your credit does NOT expire after a month like a goodybag. 'Auto topup' refers to automatically purchasing more topup / credit when it is running low (below £3). As you have £0 balance, this auto topup option is not available as it needs to be above £3 to start with.