Knowledge Base

Phone calls

Started by: sharo9270
On: 24/04/2018 | 21:15
Replies: 1

by: sharo9270
on: 24/04/2018 | 21:15

I put £10.00 credit on my new sim and only made 1 phone call to a local number for 7 minutes. I received a message stating that I had no credit left. I am amazed that a call can cost £10.00. Is this normal.?

Message 1 of 2
by: giffgaff20147
on: 24/04/2018 | 21:40


Hello it sounds like you added credit but did not turn data off on your phone so your apps would already started eating into your credit , 

if you want data on you really need a goodybag to stop this happening , 

you need contact agents to check where credit went 


We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened
Agents can take upto 24 hours to reply but are normally quite quick.


Hope you get it sorted 

Message 2 of 2