Knowledge Base
Community

Phone calls

Started by: sharo9270
On: 24/04/2018 | 21:15
Replies: 1
Reply

by: sharo9270
on: 24/04/2018 | 21:15

I put £10.00 credit on my new sim and only made 1 phone call to a local number for 7 minutes. I received a message stating that I had no credit left. I am amazed that a call can cost £10.00. Is this normal.?

Message 1 of 2
by: giffgaff20147
on: 24/04/2018 | 21:40

@sharo9270

Hello it sounds like you added credit but did not turn data off on your phone so your apps would already started eating into your credit , 

if you want data on you really need a goodybag to stop this happening , 

you need contact agents to check where credit went 

 

We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Something-else/form/
 
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

 

Hope you get it sorted 

Message 2 of 2