Knowledge Base

Phone can send text and calls but cant receive either

Started by: gutterpunk60
On: 27/05/2015 | 19:53
Replies: 6

by: gutterpunk60
on: 27/05/2015 | 19:53

Just joined up and Im getting pretty worried.

I have a Samsung Galaxy S4 and have done all the usual stuff:




Tried selecting a new network and then rejoining O2/Giffgaff


All to no avail, I had a call today from someone but it seems to drop in and out.

I can call my wifes phone with my phone right next to it but cant get her to call me successfully.


Really need this sorted as I was mucked about by Vodafone for ages so it feels like just another con.



Message 1 of 7
by: mcilwraith
on: 27/05/2015 | 19:56

hiya @gutterpunk60

Check to see if there are any issues or outages with the network signal where you are:
If network signal is fine you can try manual roam to see if that helps

Message 2 of 7
by: jumbo4
on: 27/05/2015 | 19:59


check your area status here for service problems:

If the signal in your area is working as normal then try a manual roam to update and refresh your network connection.


samsung galaxy settings:

Get a free giffgaff Sim
Message 3 of 7
by: im_mandi
on: 27/05/2015 | 20:03
Hi, look for local issues at
try turning flight/airplane mode on and off to make a new network connection
Get a free giffgaff Sim
Message 4 of 7
by: djmarksel
on: 27/05/2015 | 20:07

so you can send texts and make a phone call

but you can't receive it right?

did you ported your old number to giffgaff from other network?

if it was today you have to wait till the end of the day
Solved! Go to Solution. Please give me Kudos if I have helped you out

Message 5 of 7
by: billy1010
on: 27/05/2015 | 22:06
Check your antenna mast

Manual Roam

Click the banner Get a free giffgaff Sim
Message 6 of 7
by: gutterpunk60
on: 28/05/2015 | 11:01

Thanks for the replys.

Did all of these things a bunch of times but still no luck.

Any other ideas?



Message 7 of 7