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Phone charges

Started by: sahrj24
On: 11/01/2019 | 18:12
Replies: 3
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by: sahrj24
on: 11/01/2019 | 18:12 edited: 15/01/2019 | 18:58

I pay 0.10£ when i call my husband. But i have the googbag for 12£ with unlimited text and data, why?

Message 1 of 4
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by: alexmgg2
on: 11/01/2019 | 18:18 edited: 11/01/2019 | 18:21

@sahrj24 wrote:

I pay 0.10£ when i call my husband. But i have the googbag for 12£ with unlimited text and data, why?

Does you husband have a normal UK phone number, starting 01, 02, 03, or 071-079 (with some exceptions,

 

Non-mobile 07 numbers, for detailed listing

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074515, 074516, 074517, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

) ?

 

Other numbers, such as those listed above, and international numbers, aren't included in goodybags.

 

For more information on call charges, see here:

 

https://giffgaff.com/pricing

 

 By the way, you'll probably get a quicker answer, and make things less confusing, if you start a new thread, by clicking on the big yellow Ask a question button at the top of the Help & Support forum, rather than tacking on to the end of an entirely unrelated thread.

 

Good luck!

 

 

 

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Message 2 of 4
by: _kara_
community giff-staffer

on: 15/01/2019 | 19:03
Hi folks, can anyone add anything here please?
Message 3 of 4
by: ellebae
on: 15/01/2019 | 19:20 edited: 15/01/2019 | 19:22

Hi is your free giffgaff to giffgaff expired, you need to top up or buy goodybag not from your balance money but by voucher or card, at least once every 3 months this maybe why you are being charged.
to check when you last topped up or bought goodybag check in your order history here https://giffgaff.com/profile/payment-details

Hope this helps

Message 4 of 4