Knowledge Base

Phone delivery.

Started by: rutarr
On: 28/03/2018 | 10:26
Replies: 10

by: rutarr
on: 28/03/2018 | 10:26

I just bought a phone from giffgaff yesterday. This morning I received an email saying that my phone has left the building and is on it’s way, and that I can track my delivery when I click here’. However, when I do so it shows that no results are found and I found out that the number they gave me to track my order does not exist. Is this normal? Because I am wondering what time approximately I’ll get the delivery so I could plan my day and, of course, if everything is fine with my purchase.

Thank you for your time.

Message 1 of 11
by: aliaghas786
on: 28/03/2018 | 10:33

Just ask the agent as they will have the correct information.

Or call the delivery company has they system might not be updated.

Sorry hope this help.
Message 2 of 11
by: shabbas
on: 28/03/2018 | 10:39
Hi u will need to speak to an agent.
Hope it helps.
Message 3 of 11
by: clikasarus
on: 28/03/2018 | 10:52
Hi welcome to giffgaff and the community

If you order before 10pm it should be next day
( it can take upto late evening for the phone to arrive)
here Is a list of times

Please note NO DELIVERIES over the weekend or public holidays

Phone Delivery 📦
If you order
Between 19:01 Sunday and 22:00 Monday = Tuesday
Between 22:01 Monday and 22:00 Tuesday = Wednesday
Between 22:01 Tuesday and 22:00 Wednesday =  Thursday
Between 22:01 Wednesday and 22:00 Thursday = Friday
Between 22:01 Thursday and 19:00 Sunday =  Monday

Here is a guide on how to track your delivery 📦

Hope this helps 👍🏻
Get a free giffgaff Sim
Message 4 of 11
by: swati0308
on: 28/03/2018 | 11:32

Hi @rutarr


If you can't track your phone delivery than contact agent...


Direct link to ask an agent: 

Please note: Our agents aim to answer all enquiries within 24 hours. Replies from our agents can be read and responded to from

Message 5 of 11
by: rutarr
on: 28/03/2018 | 17:35

Yesterday I ordered a phone from giffgaff around 8pm. It should arrive today but it is 5.30pm, so does anybody know why I am still not receiving it ? Or do they deliver even after 6pm.

Thank you.

Message 6 of 11
by: figment_uk
on: 28/03/2018 | 17:46



Did you pay outright or apply for a loan?


Did you receive an email last night saying it had been dispatched and giving UK Mail tracking details? 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 7 of 11
by: rutarr
on: 28/03/2018 | 17:46
I paid instantly.
Message 8 of 11
by: rutarr
on: 28/03/2018 | 17:56
I ordered it at 8pm yesterday. It almost 6PM today, maybe you know why I still have not received it?
Thank you.
Message 9 of 11
by: rutarr
on: 28/03/2018 | 17:57

I ordered my phone from giffgaff at 8pm yesterday. It almost 6PM today, maybe you know why I still have not received it?

Message 10 of 11