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Phone issues

Started by: coconutdead
On: 11/01/2019 | 17:43
Replies: 5
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by: coconutdead
on: 11/01/2019 | 17:43

Hi I purchased iphone 6s on the 05/03/18 I'm having a few issues past 3/4 days it turns off and on and since this morning it won't turn on.

Message 1 of 6
by: bilal86440
on: 11/01/2019 | 17:59
@coconutdead
See this https://support.apple.com/en-gb/HT201412 offical Apple guide if the phone won't turn on. If that hasn't helped you can send the phone back to the giffgaff network for a repair by following the steps in this https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573 knowledge base link.

And check out this https://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825 link on the return process.
Get a free giffgaff Sim
Message 2 of 6
by: coconutdead
on: 11/01/2019 | 20:23
I'll give it a go however I wanted to know if this is coverd by warranty
Message 3 of 6
by: _kara_
community giff-staffer

on: 15/01/2019 | 18:57
Hi folks, can anyone give more info on warranty please?
Message 4 of 6
by: tazzy19
on: 15/01/2019 | 19:27

@coconutdead

Pre-owned iphones have a 6 month warranty as such, if your iphone was pre-owned then I'm afraid it is now out of warranty.

A refurbished iphone comes with a 12 month giffgaff warranty, you'll need to return it to giffgaff for repair.

See https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573

If the Iphone was new then you have a 12 month Apple warranty and as such you can visit an apple store for warranty repair work

Message 5 of 6
by: jokeyboi77
on: 15/01/2019 | 19:28

@coconutdead wrote:

I'll give it a go however I wanted to know if this is coverd by warranty

If the phone was bought new @coconutdead then you'll get a 1 year warranty with the phone, see more here on giffgaff's handset warranties.

Message 6 of 6