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Phone number different to text number

Started by: rwalt02
On: 10/07/2019 | 14:00
Replies: 6
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by: rwalt02
on: 10/07/2019 | 14:00

Since transferring from EE to giffgaff I have my old number when people ring, but giffgaff number when I and they text and callers don’t no who’s receiving and calling. Any ideas please ps it’s an iPhone. 

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by: clikasarus
on: 10/07/2019 | 14:08

 @rwalt02  Hi welcome to giffgaff and the community

  

This is a common problem

 

• If an iPhone try this

 

• Go to Settings

 

• Go to Messages

 

• Switch iMessage off

 

• Once it's switched off, turn it

back on again

 

• Wait for it to finish activating iMessage

 

• Once it's done, reboot your phone

 

Hopefully this will sort it 👍🏻

Get a free giffgaff Sim
Message 4 of 7
by: williamwalker
on: 10/07/2019 | 14:04

Hi @rwalt02 

Don't worry it's a common problem I'll give you details below how to fix it.

 

1. check your apple ID is linked to your transferred number. Correct if necessary and save the changes.
2. Settings > FaceTime > FaceTime > OFF
3. Settings > Messages > iMessage > OFF
4. Settings > Messages > iMessage > ON

Your phone shoud now set up your correct number. Verify this has happened:

Settings > Messages > Receive At > Phone
Settings > Phone > My Number

5. Settings > FaceTime > FaceTime > ON
6. Turn your iPhone off and back on and resync to iTunes.
You can check your apple ID here.
https://appleid.apple.com/

Message 2 of 7
by: johngould
on: 10/07/2019 | 14:05

@rwalt02wrote:

Since transferring from EE to giffgaff I have my old number when people ring, but giffgaff number when I and they text and callers don’t no who’s receiving and calling. Any ideas please ps it’s an iPhone. 

Hi, 

In the settings, turn off Facetime, and imessaging, turn them on again after a few minutes. Restart your phone. 

Message 3 of 7
by: clikasarus
on: 10/07/2019 | 14:08

 @rwalt02  Hi welcome to giffgaff and the community

  

This is a common problem

 

• If an iPhone try this

 

• Go to Settings

 

• Go to Messages

 

• Switch iMessage off

 

• Once it's switched off, turn it

back on again

 

• Wait for it to finish activating iMessage

 

• Once it's done, reboot your phone

 

Hopefully this will sort it 👍🏻

Get a free giffgaff Sim
Message 4 of 7
by: rwalt02
on: 10/07/2019 | 20:35
Thanks you guys, after 2 month it’s working perfect thank you.
Message 5 of 7
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by: clikasarus
on: 12/07/2019 | 08:12

@rwalt02 

@rwalt02wrote:

Thanks you guys, after 2 month it’s working perfect thank you.


You’re very welcome 👍🏻

Get a free giffgaff Sim
Message 7 of 7