Knowledge Base

Phone order is still processing

Started by: smaeb
On: 28/03/2018 | 18:08
Replies: 4

by: smaeb
on: 28/03/2018 | 18:08


I ordered an iPhone today by loan, I ordered this in the morning around 10 am and till now it says it's still processing and its 6 pm right now. I'm concerned that my order didn't go through or it got rejected. 

Message 1 of 5
by: tazzy19
on: 28/03/2018 | 18:13 edited: 28/03/2018 | 18:15


If the loan was approved immediately, you'll receive an email with tracking details later this evening when your package is collected from giffgaff by the delivery company.

Otherwise you'll need  confirmation of the approval, then you'll need to go through the order process once more.

Message 2 of 5
by: lynda1962
on: 28/03/2018 | 18:13

@smaeb, Hi there,  ratesetter normally reply by email 📧 within 24 hours after ordering the phone 📱 


Keep checking your inbox 📩 and spam folder 📁 regularly. 

Message 3 of 5
by: anthonyfer
on: 28/03/2018 | 18:17

Hi @smaeb


I would suggest you to keep checking your inbox for next 24 hours.

Message 4 of 5
by: margaretcoulson
on: 28/03/2018 | 18:18

Hi there @smaeb


It's lovely to hear that you have applied for a loan via RateSetter to enable you to buy an iPhone from giffgaff via monthly payments


RateSetter will usually make a decision regarding your loan application within 24 hours of submitting the loan application to them.


RateSetter will usually contact you via email, letting you know of their decision on your loan application. There is a possibility that the email may go into your Spam Folder in error, so it is worth checking that to see if this is the case.


However, should 24 hours elapse and you still have not received a reply from RateSetter regarding your loan application, please contact RateSetter directly at


Hopefully you will not have to wait much longer for your decision.  Should you loan be accepted, you'd need to go through the ordering process again, just like you did before, to confirm your phone order.  You won't duplicate your phone loan order.  When your order has been confirmed successfully, it'll show up in your My Order History


Many thanks.


Mags Smiley Happy

Get a free giffgaff Sim
Message 5 of 5