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Phone says searching in top left corner

Started by: ms35782
On: 11/01/2019 | 20:28
Replies: 2
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by: ms35782
on: 11/01/2019 | 20:28
My phone has said 'searching' in the top left corner all afternoon/ night. I cannot make or receive calls, text, FaceTime etc... It was working fine and then it just said watching al of a sudden. I have reset it, took SIM card out, turned off/ on. What can I do?
Message 1 of 3
by: bilal86440
on: 11/01/2019 | 20:32
@ms35782
Please check the signal in your area by following this link https://giffgaff.com/coverage-and-service for the network status or coverage. The network status should give you details of any local issues, including planned work, as well as showing signal strength & outages.

Please remember that the website is updated hourly and may not display any issues at the current moment. If the signal looks all good then you can perform a manual roam Please check out this http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 guide on how to perform a manual roam.

Also please turn off your mobile device off for a couple of minutes and on again to see if that helps.
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Message 2 of 3
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by: natty88
on: 11/01/2019 | 20:44

@ms35782 Try a reset of network settings as shown here please Screenshot_2018-11-01-08-02-26.png

 

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Message 3 of 3