Knowledge Base

Phone says searching in top left corner

Started by: ms35782
On: 11/01/2019 | 20:28
Replies: 2

by: ms35782
on: 11/01/2019 | 20:28
My phone has said 'searching' in the top left corner all afternoon/ night. I cannot make or receive calls, text, FaceTime etc... It was working fine and then it just said watching al of a sudden. I have reset it, took SIM card out, turned off/ on. What can I do?
Message 1 of 3
by: bilal86440
on: 11/01/2019 | 20:32
Please check the signal in your area by following this link for the network status or coverage. The network status should give you details of any local issues, including planned work, as well as showing signal strength & outages.

Please remember that the website is updated hourly and may not display any issues at the current moment. If the signal looks all good then you can perform a manual roam Please check out this guide on how to perform a manual roam.

Also please turn off your mobile device off for a couple of minutes and on again to see if that helps.
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Message 2 of 3
by: natty88
on: 11/01/2019 | 20:44

@ms35782 Try a reset of network settings as shown here please Screenshot_2018-11-01-08-02-26.png


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Message 3 of 3