Knowledge Base
Community

Phone warranty

Started by: jenjun
On: 14/05/2018 | 18:33
Replies: 6
Reply

Go to best answer
by: jenjun
on: 14/05/2018 | 18:33

Hi there

 

My iPhone 5s is restarting itself all the time and I wonder if anyone knows for how long it's under warranty?

 

I bought from giffgaff

 

Thsbnd

Message 1 of 7
1 BEST ANSWER

Accepted Solutions
Highlighted
by: flower_power13
on: 14/05/2018 | 20:19
new phones have 12 months Apple Warranty
Refurbished it will come with 12 months giffgaff warranty and
6 months if it is bought pre-owned.
Message 5 of 7
by: avid_fan
on: 14/05/2018 | 18:35

Hi @jenjun

 

The warranty period on a new iPhone is a 12 months (1 year) with Apple. Please see the link below for more detailed information

All new phones purchased from giffgaff come with a standard manufacture backed warranty. 

This means that should your phone develop a fault (excluding accidental or water damage) you can either return it to giffgaff for a repair (if required & decided upon by the engineers), or the original manufacturer, within the warranty period.
https://community.giffgaff.com/t5/Using-giffgaff/giffgaff-Handset-Warranties/ta-p/19936387


Get a free giffgaff Sim
Message 2 of 7
by: smiler667
on: 14/05/2018 | 18:36
Hello @jenjun & welcome to the giffgaff Community
If you bought the iPhone brand new it will come 12 months Apple Warranty so you have the option to take to your local Apple store to have looked at or if bought Refurbished it will come with 12 months giffgaff warranty and 6 months if bought pre-owned.

If you wish to send the phone to giffgaff for a repair please follow the steps in this https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573 link.

Also check out this https://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825 link on the return process.
Click to get free Nano/Micro/Standard sim with £5 credit
Message 3 of 7
by: adleralfred
on: 14/05/2018 | 18:37

Hi @jenjun 

 

You got this phone from giffgaff is it new or pre-owned?

Message 4 of 7
Highlighted
by: flower_power13
on: 14/05/2018 | 20:19
new phones have 12 months Apple Warranty
Refurbished it will come with 12 months giffgaff warranty and
6 months if it is bought pre-owned.
Message 5 of 7
by: jenjun
on: 15/05/2018 | 08:04
Thank you
Message 6 of 7