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Please help!!

Started by: mkd4dc
On: 17/07/2012 | 17:35
Replies: 8
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by: mkd4dc
on: 17/07/2012 | 17:35

My friend gave me a giff gaff sim card and I topped up £10 and am trying to get a goody bag but I have no way of accessing the account nor does he as he cant remember his details and his E-mail address has been suspended due to it being hacked Smiley Sad

 

Any help would be kindly appreciated

 

Thanks

 

Message 1 of 9
1 BEST ANSWER

Accepted Solutions
by: danthescan
on: 17/07/2012 | 17:48 edited: 17/07/2012 | 17:49

Then you will have to contact an agent to prove it is your Sim otherwise no one here can help you

 

http://bit.ly/giffgaffagent

Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/


Message 8 of 9
by: morvin
on: 17/07/2012 | 17:36
Contact an Agent http://bit.ly/giffgaffagent
Get a free Giffgaff Sim
Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Message 2 of 9
by: sam1128
on: 17/07/2012 | 17:36
Forgotten username and password :

If you have forgotten your username, then there's a nifty way to retrieve it.
1. Go to this link: http://giffgaff.com/support/lost-password
 
2. Type in your e-mail, phone number or username in the field.
 
3. After this, press submit and you'll receive an email with your details, and a link to reset your password (This may take some time - But it'll come!)
 
 
Alternatively, check your emails for past emails from giffgaff with your username, such as a private messages, as they contain your username. If you're unable to do the above - Please use the Educator system above - detailing your phone number, SIM Serial number, your name and address and any other info you can provide to help.
Get a free giffgaff Sim

Message 3 of 9
by: paultheball
on: 17/07/2012 | 17:40
Use this guide,
Forgotten your password / login details and not
receiving reset emails?
A message that your account is blocked and
need to contact customer services?
Need to contact the agents but can't login/access
your account - what to do next?
Hopefully this guide might help you to make
contact with giffgaff and start resolving your
issue.
It really is straightforward:
1. Go to giffgaff.com homepage and click on
Community
2. On the community index page click login (top
right)
3. On right of login screen is a link to register a
forum account - click on this
4. Complete the registration details (don't forget to
note down the password and username)
5. Click on the link to My gifgaff on the welcome
screen
6. Click on Ask an Agent to raise your issue (don't
forget to give details of the account you are trying
to access and be clear that you are raising the
issue from another forum account)
You will soon be on your way to resolving your
issue and accessing your giffgaff account.

Get a free giffgaff Sim
Message 5 of 9
by: bengalknights
on: 17/07/2012 | 17:41
Contact agent and verify yourself through them
Get a free giffgaff Sim
Message 6 of 9
by: mkd4dc
on: 17/07/2012 | 17:46

Sorry I may not of been clear in my post.

 

my friend cant access his giff gaff account because he has forgotten his login details but can also not get onto his hotmail account which is the email address linked to his giff gaff account because hotmail have suspended it due to someone putting incorrect recovery details in too many times?

 

I hope this clears thing up a little Smiley Tongue

Message 7 of 9
by: danthescan
on: 17/07/2012 | 17:48 edited: 17/07/2012 | 17:49

Then you will have to contact an agent to prove it is your Sim otherwise no one here can help you

 

http://bit.ly/giffgaffagent

Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/


Message 8 of 9
by: endorphin
on: 17/07/2012 | 17:49

@mkd4dc wrote:

Sorry I may not of been clear in my post.

 

my friend cant access his giff gaff account because he has forgotten his login details but can also not get onto his hotmail account which is the email address linked to his giff gaff account because hotmail have suspended it due to someone putting incorrect recovery details in too many times?

 

I hope this clears thing up a little Smiley Tongue


Your only recourse is to contact an agent with your friends details.

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 9 of 9