Knowledge Base
Community

Points

Started by: keepies
On: 16/07/2018 | 15:35
Replies: 3
Reply

Go to best answer
by: keepies
on: 16/07/2018 | 15:35

Where has my 500 points gone?thanks.

Message 1 of 4
1 BEST ANSWER

Accepted Solutions
Highlighted
by: foolish
on: 16/07/2018 | 15:41

@keepies  If you did not claim them last month they have rolled over and will show again when payback updates again. You can only roll points over  once.

Message 3 of 4
by: danhamman
on: 16/07/2018 | 15:35

Payback was paid out last month.

If you did not claim, you points will over to the next period (December)

 

@keepies

.:.
Message 2 of 4
Highlighted
by: foolish
on: 16/07/2018 | 15:41

@keepies  If you did not claim them last month they have rolled over and will show again when payback updates again. You can only roll points over  once.

Message 3 of 4
by: shueb_ahmed
on: 16/07/2018 | 15:45

Hi, you may have chose to receive it as credit in june you can ask an agent if you didn't, here is a link https://giffgaff.com/support/ask , agents can take upto 24 hours to reply but it usually doesn't take that long

Message 4 of 4