Please Also Check out this Guide Here https://community.giffgaff.com/t5/Contribute/Community-Payback-2-0/td-p/16650918
This may clear it up jade
Have a read up on how it works
Guide from bluemoonbaz
Where's my payback
These questions come thick and fast at the end of each month so a simple way to find out is to opt in.
If you wish you can opt-in to receive a Points statement by email. These are also sent out around the 5th working day of each month and give you details of points awarded for the previous month and your total points.
To opt-in go to: My giffgaff > My Details > Contact permissions > Change. Tick in the box 'Give me info and offers about giffgaff' and then click 'Change'.
You should be able to see your payback here if it has been updated.
You can also check any activations in the link below
To choose how you would Like to Receive your Payback.
Also here's a little guide if your not sure what payback is
This will save you time and effort
Hope it helps