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Potential Error in Always On Data Usage?

Started by: fazelata
On: 18/03/2019 | 23:57
Replies: 2
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by: fazelata
on: 18/03/2019 | 23:57

Hello,

 

I have the Always On Unlimited goodybag. I just got a text saying that I have used up all of my high-speed data. Normally the Always On goodybag is 20gb, however, when I checked my account on the GiffGaff app, it said "You've used all your 9GB of 4G data. You're still connected, just at a slower speed."

 

So my question is, have I actually used up all 20GB of my high-speed data? Or has it only been 9GB like the message states? If so, has there been an error and will my high-speed data be impacted?

 

Thank you in advance for any help! 

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by: sloz
on: 19/03/2019 | 00:01
@fazelata
Hi, there's a glitch on the app,
You need to log into your my giffgaff page to check how much data you've used
Http://giffgaff.com/dashboard
Get a free giffgaff Sim
Message 2 of 3
by: sloz
on: 19/03/2019 | 00:01
@fazelata
Hi, there's a glitch on the app,
You need to log into your my giffgaff page to check how much data you've used
Http://giffgaff.com/dashboard
Get a free giffgaff Sim
Message 2 of 3
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by: fazelata
on: 19/03/2019 | 00:05
Ah - thank you so much! Just checked via the website - sad truth is that I have run through all 20GB of data - yikes!!! But very grateful for the advice! Thanks!
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