Knowledge Base

Probelm with service

Started by: georgeiordanidis
On: 11/02/2019 | 19:27
Replies: 4

by: georgeiordanidis
on: 11/02/2019 | 19:27

For the past month, my phone has not been connected with the service so I can't call or message anyone and they can't to me and I cannot use my mobile data. Is there any way I could solve this problem?


Message 1 of 5
by: natty88
on: 11/02/2019 | 19:32

@georgeiordanidis Have  you checked for any networking issues near you via here services can you please pop your full postcode in here to check for any network issues if shows none please try a manual roam as explained here 

or switch on and off your airplane flight mode a few times to refresh your network again  


Or try a soft reset by holding down the power button and up and down volume button at same time until phone reboots its self and see if works then 


If still have  issues after that inquire with the agents click on calls texts and data issues then use the how can we help box and explain the problem contact the agents



remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account 


Remember agents work from 8am until 11pm daily 

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Message 2 of 5
by: farnis
on: 11/02/2019 | 19:36
It might be an idea to check your service status.
You can check your signal here:

Also reboot your phone to see if that helps.
Message 3 of 5
by: muddycalhoun
on: 11/02/2019 | 19:39

@georgeiordanidis Hi, Assuming that you have tried the basics with your handset like checking the sim card is properly positioned and tried turning it off and back on.

I suppose you should check out the service in your locality


That is the first thing then if your service reports OK then you can go on to more involved methods like a manual roam.

Also it's worth checking that the sim is still active, which would not be the case if you had not used the account for six months.

Message 4 of 5
by: clikasarus
on: 11/02/2019 | 19:42

@georgeiordanidis Hi welcome to giffgaff and the community 


• You can check here to see if there is any mast problems in your area here ⬇️


Coverage And Service






 • If the signal is good try doing a manual roam. ⬇️


Guide To Manual Roam


Or here ⬇️


Force The Change Of SMS Settings


 • I would also try taking out your sim out and trying it in a friend / family members phone that is unlocked and working to establish weather or not it is the sim 


I hope this helps👍🏻


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Message 5 of 5