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Problem calls and internet

Started by: albusuna
On: 29/03/2015 | 04:02
Replies: 10
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by: albusuna
on: 29/03/2015 | 04:02
I have already activate the sim card and i have giffgaff line and 3g on my mobile but it doesnt work. If i try to call no sign. The internet doesnt work either. What can i do? I have an iphone released
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by: rochessel
on: 29/03/2015 | 04:33
Hi there @albusuna have you checked if there is any Network issues in your area? Click this link to check your coverage and service updates - https://giffgaff.com/coverage-and-service

You may also find this link useful - http://community.giffgaff.com/t5/Settings-for-your-device/How-to-giffgaff-iPhones-all-iOS-versions/t...
How to giffgaff an iPhone.
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Message 3 of 11
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by: rochessel
on: 29/03/2015 | 04:33
Hi there @albusuna have you checked if there is any Network issues in your area? Click this link to check your coverage and service updates - https://giffgaff.com/coverage-and-service

You may also find this link useful - http://community.giffgaff.com/t5/Settings-for-your-device/How-to-giffgaff-iPhones-all-iOS-versions/t...
How to giffgaff an iPhone.
Get a free Giffgaff Sim

Message 3 of 11
by: rochessel
on: 29/03/2015 | 04:34
@stephen1972 are you aware your mobile banner image has vanished hun?
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Message 4 of 11
by: tracey_
on: 29/03/2015 | 04:40
Hi First try Syncing your iphone with iTunes, it should give you the option to download the giffgaff carrier profile automatically if not then follow these instructions


If that doesn't work or your unable to sync to iTunes then Visit this link on your phone http://giff.ly/iphonesettings and download and install the gg carrier profile. Finally, switch 3G off then back on.

To install the settings manually :
● Go to Settings on your iPhone
● Go to Mobile (or Cellular)
● Mobile Data (or Cellular Data)
● Under Mobile (or Cellular) Data Network enter the following settings:

• APN - giffgaff.com
• Username - giffgaff
• Password - [leave blank]
• MMSC - http://mmsc.mediamessaging.co.uk:8002
• MMS Proxy - 82.132.254.1:8080
• MMS Max Message Size - 2097152
• MMS UA Prof URL - [leave blank]

Now Switch mobile data off and on

If this doesn't help then try a manual roam follow these instructions on how to do it
http://is.gd/manualroam
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Message 5 of 11
by: maaz7867
on: 29/03/2015 | 07:15
Do this To install the settings manually :
● Go to Settings on your iPhone
● Go to Mobile (or Cellular)
● Mobile Data (or Cellular Data)
● Under Mobile (or Cellular) Data Network enter the following settings:

• APN - giffgaff.com
• Username - giffgaff
• Password - [leave blank]
• MMSC - http://mmsc.mediamessaging.co.uk:8002
• MMS Proxy - 82.132.254.1:8080
• MMS Max Message Size - 2097152
• MMS UA Prof URL - [leave blank]

Now Switch mobile data off and on
Message 6 of 11
by: sloz
on: 29/03/2015 | 08:12
@albusuna
is it appearing active online here
Http://j.mp/my_giff
Can you see your mobile number and balance?

Is your phone showing signal bars and a connection symbol.?

What does it say on the phone screen when you dial
*100*7# and *100#
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Message 7 of 11
by: johnrooney80
on: 29/03/2015 | 10:17
Maybe wont fully activate till monsay due to the weekend. Try a manual roam and check your signal, heres some handy links..
Http://giffgaff.com/coverage-and-service
http://is.gd/manualroam
Message 8 of 11
by: trunky89
on: 08/06/2015 | 16:32

I have a xperia sp everything is up to date,  added a new goodybag but still no internet access or calls only my giffgaff to giffgaff calls and texts work? I have tried automatically connecting to giffgaff network and manually and even tried the APN settings,  but still nothing...  Really stumpedany help would be great? 

Message 9 of 11
by: sloz
on: 08/06/2015 | 16:50
@trunky89
Do you see your goodybag minutes when you dial *100*7# ?
Or does it say zero minutes and no expiry date?

Can you see a goodybag live on your my giffgaff page?
Http://giffgaff.com/dashboard

Have you definitely bought the goodybag ag on the correct account?

Text the word PASS to 43430 to receive details of your username within 5 minutes
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Message 10 of 11