Knowledge Base

Problem with brand new iphone 6s

Started by: michaellesser
On: 31/05/2016 | 22:01
Replies: 4

by: michaellesser
on: 31/05/2016 | 22:01

When talking on new iphone 6s, caller the other end sounds like they are a million miles away.I've done all the usual sound settings but still have the problem. Any ideas please

Message 1 of 5
by: k9abbas
on: 31/05/2016 | 22:03
Check to see if there are any outages in the mobile network where you are:

If that's okay then try turning your phone off, waiting 5 minutes and then turn it back on (to force it to reconnect to the mobile network).

If still no joy, see if doing a manual roam helps:

Giffgaff internet settings:
Username: "giffgaff"
APN: ""
password: [Leave blank]
Proxy: [Leave blank]

Good luck. Smiley Happy
Message 2 of 5
by: flaxvert
on: 31/05/2016 | 22:04

I had the same problem but when I called Apple Support and we tried a number of things - what fixed it was the plastic over the speaker hole.  took it off and voila!  Someone else did the same fix - don't discount it.  At least try. 


(taken from here )

Image and video hosting by TinyPic src="" width="550" height="80" alt="Get a free giffgaff Sim" >
Message 3 of 5
by: richarddavidson
on: 31/05/2016 | 22:04
Is this the same for all callers and for calls that you make too?
Get a free giffgaff Sim
Message 4 of 5
by: michaellesser
on: 02/06/2016 | 19:24
What a plonker I am. Clear plastic over front of phone removed. Everything ok now.
Message 5 of 5