Knowledge Base

Problem with conetion

Started by: slawomirseneczko
On: 14/08/2019 | 06:41
Replies: 1

by: slawomirseneczko
on: 14/08/2019 | 06:41

What happens with gif-gaf? I pay 20£ every month and I lose Internet, can anyone tell me why? I live in Brighton and I not have good signal. What going on? 

Message 1 of 2
by: natty88
on: 14/08/2019 | 07:24



can you check for any local services  please pop your full postcode in here to check for any network issues please if shows none try a  manual roam as explain here to update network again  or switch on and of your airplane flight mode a few times   Or try a soft reset by holding the power button and volume up down button at the same time until phone reboots its self and see if works then  Or switch to 3g only via network settings 


Also double check your settings against these known giffgaff one's 




 these settings will fully explain how to set up your internet an mms on your device they include settings for. . Iphones ..tablets . .blackberry . .nokia ect . . check all 6 pages of settings .


or if you have an android phone you may want to try here for settings which would help 





 you can also get the giffgaff app from your phone's app store e.g. Google play for android 


Or Manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter theseSmiley Happy Connection Name: giffgaff


Proxy: Not set

Port: Not Set

Username: giffgaff

Password: [leave blank]

Server: Not set

MMSC: 002

MMS proxy:

MMS port: 8080

MCC: 234

MNC: 10

Authentication Type:"PAP or CHAP"

APN type: default,supl,mms

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified


MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

Get a free giffgaff Sim
Message 2 of 2