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Problem with option

Started by: ecate48
On: 15/03/2019 | 06:59
Replies: 13
Reply

by: ecate48
on: 15/03/2019 | 06:59

I top up 25 pounds and you don't give me the option

Message 1 of 14
by: pimms21
on: 15/03/2019 | 07:07

Hi @ecate48 

 

Do you mean you wanted to purchase a £25 goodybag? If yes did you purchase a goodybag or top up airtime credit which is seperate.

You can check your purchase history using link https://giffgaff.com/orders/history

If you did buy a goodybag try restarting your phone to see if you can give the goodybag a kickstart.

If you did top up airtime credit by mistake you can still buy a goodybag using the credit.

See this link with info about how to buy a goodybag with credit https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/...

Get a free giffgaff Sim
Message 2 of 14
by: spacefrog
on: 15/03/2019 | 07:20

@ecate48 

please call 43430 free and choose option 2 to top up, you dont need to top up but just listen to your airtime credit balance, what does it say?

if its less than £25 now as you have your mobile data on then you could choose the £20 goodybag.

Buy a goodybag

 

Can I buy a goodybag with my existing credit?

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Message 3 of 14
by: psan939
on: 15/03/2019 | 07:49
Have a look at this easy to follow video to help you

https://www.youtube.com/watch?v=gFIjpKVqL2A
Message 4 of 14
by: blade50007
on: 15/03/2019 | 07:52
Hi there choose our offer from the menu and select sim only plans then click your goodybag and pay with airtime balance.
Message 5 of 14
by: dazoo
on: 15/03/2019 | 08:00

Hi  @ecate48 

 

Top up options for credit >> https://giffgaff.com/top-up

Or a voucher giffgaff or 02 >> https://giffgaff.com/support/top-up-and-balance/using-vouchers

 

To add a goodybag to account that can use bank card to pay or paypal or can exchange credit for cost of the goodybag after >> https://giffgaff.com/sim-only-plans

 

Can have two goodybags on account one active can use and one ready recurring or queued and credit can add to anytime minimum £10

 

To add a goodybag manually to be queued ready instead then turn off recurring goodybag if on >> https://giffgaff.com/profile/payment-details

 

When no goodybag on account then when buy one then will active to use right away after payment.

 

Any goodybags on account active and if have one ready and credit balance shows >> https://giffgaff.com/dashboard

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Message 6 of 14
by: ecate48
on: 15/03/2019 | 10:13 edited: 15/03/2019 | 11:12

I have a problem I top up 3times today and I spend 25 pounds to call your fake number put in Google not fair I don't know how to use to make an option and today I spend 55 pounds in your giff gaff and I still no have my option please can you solve my problem 

Message 7 of 14
by: danhamman
on: 15/03/2019 | 10:16

@ecate48wrote:

I have a problem I top up 3times today and I spend 25 pounds to call your fake number put in Google not fair I don't know how to use to make an option and today I spend 55 pounds in your giff gaff and I still no have my option please can you solve my problem 

Hi there.

Giffgaff has no call centre, so please don't try to call any numbers you find on google.

 

What do you mean by 'option'?

.:.
Message 8 of 14
by: ecate48
on: 15/03/2019 | 10:20

I spend 25 pounds to call fake number in Google you put 😢😢😢😢I need talk to someone from giffgaff

Message 9 of 14
by: ecate48
on: 15/03/2019 | 10:21

I need talk to customer service giffgaff

Message 10 of 14