Knowledge Base

Puk code

Started by: mickric62
On: 06/05/2016 | 18:36
Replies: 4

by: mickric62
on: 06/05/2016 | 18:36
Can I get a puk code off Giffgaff why can't they just txt it me to my phone
Message 1 of 5
by: jokeyboi77
on: 06/05/2016 | 18:36
Hello Smiley Happy

If you wish to leave Giffgaff and need your PAC from Giffgaff simply dial 43431 and follow the instructions. Or you can order your PAC here -

You'll receive a text showing your PAC within 2hrs after requesting it. Also your PAC will show on your dashboard here under your phone number.

Your PAC is only valid for 30 days and if you don't use it in those 30 days you'll have to reorder it.

And if you're leaving remember to remove any card details from your account if you have them on there. Remove card details here.

And remember to use any credit or goodybag/gigabag allowance remaining because you can't take it with you.

Hope this helps. Smiley Happy
Message 2 of 5
by: lewiskendall
on: 06/05/2016 | 22:18



Requesting your PAC using a computer


You can simply use this link and request the PAC

 Alternatively you can use this method.

  1. Log into your giffgaff account
  2. Select 'Help' then Keep your Number' under "SIM and Nulmber".
  3. Scroll down to the bottom of the page, where you will be able to access the PAC request form.

Complete the online form. It is optional to fill in the 'Reasons for leaving' box, but do try to provide as much information as it helps us improve our business and gain understanding.

 Once you've requested your PAC it will sent to you along with it's expiry date by SMS within minutes. To see your PAC  instantly go to your 'My giffgaff' dashboard and look under your mobile number.







Requesting your PAC using your handset


  1. Dial 43431
  2. Follow the instructions

 You will receive a voice confirmation of your PAC and it's expiry date which will also be sent via a SMS message. This will also be displayed on your 'My giffgaff' page under your mobile number.

 If you request your PAC  in error then don't worry as it will simply expire and be removed from your 'My giffgaff' after 30 days.  

Get a free giffgaff Sim
Message 3 of 5
by: abdullah1604
on: 06/05/2016 | 22:24
dial 43431 and follow the instructions. Or you can order your PAC here -
Message 4 of 5
by: mathew40
on: 06/05/2016 | 22:25
Hi there @mickric62
A PUK code is ONLY used if you have accidentally blocked your sim card,by entering your sim pin code incorrectly,more than 3 times.
To receive your puk code,click onto the link below,cheers Smiley Wink
If you mean Pac code, and want to take your current giffgaff phone number to another network.
Simply dial 43431 from your Device and your PAC Code will be sent to your device shortly after.
You can Also go Online and ask for your PAC Code,by clicking onto this link Here
Your PAC Code is valid for 30 days, also make sure that you USE Any remaining credit,goodybag or gigabag allowance, as a refund will NOT be given unfortunately.
Also please make sure that you've deleted any Credit /Debit card details here
Get a free giffgaff Sim
Message 5 of 5