Knowledge Base
Community

Purchase of phone

Started by: david81263
On: 25/04/2019 | 22:39
Replies: 1
Reply

Go to best answer
by: david81263
on: 25/04/2019 | 22:39

I bought a iPhone 6s and thought I paid extra £10 for my first goody bag to go with my new phone.

my new goody bag was 3mb data plus unltd minutes and txts.

however to register and activate my sim I had to buy another goody bag for I think £5.

what happened to my original first month goody bag?

thanks Dave

 

Message 1 of 2
1 BEST ANSWER

Accepted Solutions
Highlighted
by: birdyboff
on: 25/04/2019 | 23:49

@david81263

Hi, you only need to top up £10 or more (or £10 goodybag minimum ) to activate your account. If you were referred through a friend then they receive £5 payback. Not sure why you've had to top up another £5. Check your order history to see what you have paid. If you think you've been overcharged then contact an agent here:https://giffgaff.com/boiler-plate/contact

 

Message 2 of 2
Highlighted
by: birdyboff
on: 25/04/2019 | 23:49

@david81263

Hi, you only need to top up £10 or more (or £10 goodybag minimum ) to activate your account. If you were referred through a friend then they receive £5 payback. Not sure why you've had to top up another £5. Check your order history to see what you have paid. If you think you've been overcharged then contact an agent here:https://giffgaff.com/boiler-plate/contact

 

Message 2 of 2