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Question for Agent regarding billing

Started by: irenelaan17
On: 10/03/2019 | 23:57
Replies: 2
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by: irenelaan17
on: 10/03/2019 | 23:57

It's not clear how to post a query direct to an agent concerning my account. Hopefully this query will be re-directed to the appropriate place.

 

When I obtained my SIM card I received a £5 goodwill refer a friend credit and topped up £10. To the best of my knowledge I've only sent one text since then as I've been running down my credit with another mobile provider  - and yet my account shows a credit of less than £6. I would appreciate an explanation of where over £9 has been spent since January. 

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by: csaxton
on: 11/03/2019 | 00:07

https://giffgaff.com/support/

 

Hi @irenelaan17 the above link should take to to the correct place to ask an agent. 

 

The section to ask is on your giffgaff dashboard at the bottom of the page if the link doesn’t work. 

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by: csaxton
on: 11/03/2019 | 00:07

https://giffgaff.com/support/

 

Hi @irenelaan17 the above link should take to to the correct place to ask an agent. 

 

The section to ask is on your giffgaff dashboard at the bottom of the page if the link doesn’t work. 

Message 2 of 3
by: williamwalker
on: 11/03/2019 | 00:12

Hi @irenelaan17 

Unfortunately you will need to fill in a Agent form.

Just copy and paste your post.

I'll leave the correct link for account overcharge.

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

Overcharging

 

Hope this helps you.👍

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