Knowledge Base


Started by: balaceanui
On: 11/01/2015 | 17:42
Replies: 8

by: balaceanui
on: 11/01/2015 | 17:42
Hello I keep receiving emails about my internet usage the last it say they will stop me from purchasing unlimited usage its normally I dont know why its happening I dont think I disturb other network custumer with my usage.
Message 1 of 9
by: fred_flintstone
on: 11/01/2015 | 17:43

There is currently no FUP

However giffgaff has introduced a "congestion management policy "where members who use a large amount of data during peak times that impacts on other users will be emailed and asked to change their behaviour

If they fail to change their behaviour they will be prevented from buying another unlimited data goodybag

See below
Get a free giffgaff Sim
Message 2 of 9
by: gwpreston
on: 11/01/2015 | 17:44
You can't tether with an unlimited goodybag you can with a limited one
Message 3 of 9
by: natty88
on: 11/01/2015 | 17:44
try cutting down on downloads an streamin videos with the new data management system if your over using an ignore warnings giffgaff will stop the purchase of unlimited bags sorry
Get a free giffgaff Sim
Message 4 of 9
by: argos1
on: 11/01/2015 | 17:45
if your tethering they will stop you using unlimited data
Get a free giffgaff Sim
Message 5 of 9
by: sholi
on: 11/01/2015 | 17:45

Hi there

I think you will have to contact an agent

Otherwise you could give us some more info by posting another post


Message 7 of 9
by: balaceanui
on: 11/01/2015 | 18:02
Thx guys I know the rules and I am not tethering. Its normal usage ok maybe a little more on the nights but if they stop my purchasing unlimited data I will find another network. Thx all for your suggestions and support.
Message 9 of 9