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Re: £10 additional Credit offer! Share the love throughout January.

Started by: debscon
On: 12/02/2018 | 15:26
Replies: 6
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by: debscon
on: 12/02/2018 | 15:26
I give a sim card out it was activated last Thursday and I'm still waiting £10 free credit.
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by: jonkent
on: 12/02/2018 | 16:12
@debscon

Providing that you're not a Super Recruiter, and the SIM activation in question was a SIM linked to you, then it might be worth raising it with an Agent to chase it up.

There isn't a dedicated Agent link for your query, though the following is the closest:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Give as much information as you can, and you should have a reply within 24 hours. Any replies can be picked up here:

https://giffgaff.com/support/questions
Get a free giffgaff Sim
Message 2 of 7
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by: jonkent
on: 12/02/2018 | 16:12
@debscon

Providing that you're not a Super Recruiter, and the SIM activation in question was a SIM linked to you, then it might be worth raising it with an Agent to chase it up.

There isn't a dedicated Agent link for your query, though the following is the closest:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Give as much information as you can, and you should have a reply within 24 hours. Any replies can be picked up here:

https://giffgaff.com/support/questions
Get a free giffgaff Sim
Message 2 of 7
by: debscon
on: 12/02/2018 | 16:34

Thanks @jonkent I'll contact an agent

Message 3 of 7
by: jonkent
on: 12/02/2018 | 16:42
@debscon

In addition to my other post; if the activation was carried out on an account which previously had an active SIM on it in the past, then any credit, bonus or otherwise (and PayBack) won't be eligible for it (since it won't be classed as a 'new' member activating).
Get a free giffgaff Sim
Message 4 of 7
by: debscon
on: 12/02/2018 | 16:44
I received the £5 but I didn't get the £10 bonus
Message 5 of 7
by: figment_uk
on: 12/02/2018 | 18:14

@debscon

 

If you're the recruit, you only get £5 bonus.  The £10 bonus is paid to the member the SIM came from. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 6 of 7
by: debscon
on: 13/02/2018 | 11:50

Thanks @figment_uk and @jonkent I got it all sorted out

Message 7 of 7