I have my £10 goodybag set to recurr every month, but yesterday my phone wouldn't let me call or text anyone and giffgaff have texted me this morning to ask whether I want to purchase another goodybag. On my account, however, it tells me that my goodybag is being 'updated' by giffgaff. This is really inconvenient as I really need to be able to use my phone this weekend. Should I buy another goodybag, or wait it out?
I had exactly the same problem yesterday and I contacted a support agent and this is the response I received:
"...one of our agents has forwarded your case onto me as your goodybag is not displaying correctly on your account and this type of problem requires us to do a bit of work directly on our servers.
Usually this problem is caused by your goodybag stored on the servers not matching what the website is attempting to display.
To fix this our engineers will have to check which of these are incorrect and make the necessary changes.
This can take up to five working days but if there are no complications then it should be much sooner. We will get back to you as soon as we have an update."
I am still waiting for the problem to be resolved and also received a text message asking me to buy a new goodybag.
By the way, is your debit/credit card about to expire as mine was and I also noticed that other users posted similar problems yesterday ? Their cards used for the payment to recur the goodybag were expiring in the very near future.
I would suggest that you contact a support agent and explain your problem as they need to be aware that there is a serious glitch with their system.
Hope the above helps.