Knowledge Base

Refreshing balance

Started by: francescatierney
On: 19/10/2015 | 01:09
Replies: 6

by: francescatierney
on: 19/10/2015 | 01:09
I have checked my bank and the money came out for the goody bag on 17.10.15. However, my balance on my phone is still the same as it was before. Why has it not refreshed??
Message 1 of 7
by: i_am_sy
on: 19/10/2015 | 01:11
Hi goodybags and airtime credit are 2 different things, so when you add a goodybag your credit will stay as it was.

To check remaining goodybag minutes call *100*7# and to check credit call *100#
Message 2 of 7
by: pwincess2k13
on: 19/10/2015 | 01:12
Hi see this this link above to check your order history also you may would like to contact a giffgaff agent on this link as this is a account issue also it may take up 24 hours for a agent to reply contact an agent here:

see agent replies here:
Get a free giffgaff Sim
Message 3 of 7
by: mary0813
on: 19/10/2015 | 01:23
*100# check it by dialling that
Message 4 of 7
by: jaymailsays
on: 19/10/2015 | 02:19 edited: 19/10/2015 | 03:41

Because the payment for your goodybag was taken from your bank balance and not your airtime balance. When renewing next time, use the exchange airtime option for your goodybag purchase, if the credit matches the product price. Or you have queued your next goodybag.

Get a free giffgaff Sim
Message 5 of 7
by: fman199115
on: 19/10/2015 | 03:21
I toped up but still sayin processing
Message 6 of 7
by: fman199115
on: 19/10/2015 | 03:26
No because I still have my goody bag till end of the month I just toped up and it's nt give me anything
Message 7 of 7