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Refund/Charity

Started by: caraedgar89
On: 15/03/2019 | 18:09
Replies: 9
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by: caraedgar89
on: 15/03/2019 | 18:09

A wee while back when there was the bother with the o2 top-ups and receiving the correct balance etc I recieved an email asking whether I wanted to receive my refund back in cash or as a charity donation, I chose cash and yet have heard nothing further. I woondered if anyone knows anything about this or what to do in order to recieve theirs.

 

Thanks for your help Smiley Happy

Message 1 of 10
by: defraybo2
on: 15/03/2019 | 18:15
I think the amount was 90p so you probably didn't notice it go into your credit.
You can contact an agent to check for you.
TO CONTACT AN AGENT
https://giffgaff.com/support/ask
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Message 2 of 10
by: figment_uk
on: 15/03/2019 | 18:58

@caraedgar89 

 

The payment options were airtime credit added to your account or donation to charity.

 

Check your order history to see if you have an entry matching this (date might be slightly different)

https://giffgaff.com/orders/history

 

2019-03-15_18-56-36.png

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 3 of 10
by: dangergranger
on: 15/03/2019 | 19:38

Hi Tere 

 

Got a text today mentioning charity causes.  I clicked the link and thought I was donating20.00 only to find I had topped my credit instead.  I get auto goody bag every month, so if its possible I would like to have that 20 top up put in your charitable cause?  If possible please?

 

Thank you

 

Danger 

Message 4 of 10
by: nigelbrooks
on: 15/03/2019 | 19:43

@dangergranger 

 

Very generous indeed.

 

If your chose charity supports donations by SMS you can always donate all or part of your credit balance by sending a text message to them.

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I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 5 of 10
by: dangergranger
on: 15/03/2019 | 20:34
Thank you will try that

DangerGranger
Message 7 of 10
by: dangergranger
on: 15/03/2019 | 20:34
Thank you will look further into it
Message 8 of 10
by: nigelbrooks
on: 15/03/2019 | 21:50

@andy69 

@andy69wrote:

I've just been told giffgaff don't support donations by text: https://community.giffgaff.com/t5/Help-Support/Can-t-donate-to-comic-relief/td-p/23148295

That is because the OP in that thread was not using the correct message format to Comic Relief.

 

giffgaff have always supported 70xxx SMS numbers allowing donations to UK charities.

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I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 9 of 10
by: andy69
on: 15/03/2019 | 22:05
I was using the correct message format: I sent YES to the comic relief SMS line. A fourth retry send got the message through. I suspect I was in a weak signal area and having moved slightly in the house was sufficient to get it through.
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Message 10 of 10