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Refund

Started by: ousmabechir
On: 03/11/2017 | 17:05
Replies: 7
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by: ousmabechir
on: 03/11/2017 | 17:05

"Hi I have topped up 10 pounds by mistake while I am trying to modify ma address. Just 1 munute after buying top up for 15 pounds. I wouldlike to be refund the 10 pounds." Search results:

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by: harrybeau
on: 04/11/2017 | 14:43

@ousmabechir  Here is the latest specific link  https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Just write your problem in the box and they will get back to you. here https://giffgaff.com/support/questions it may take up to 24 hours for a reply but usually much quicker.

Message 7 of 8
by: isabel1066
on: 03/11/2017 | 19:06
https://giffgaff.com/support/ask
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions
Get a free giffgaff Sim
Message 2 of 8
by: ousmabechir
on: 03/11/2017 | 19:34

Thank you Isabell for your Answer. I tried to semail  them direcly  but I coudn't. That why Idid in this forum. Do you think they may see that and answering me?

 

Many thanks

Message 3 of 8
by: davidevans0000
on: 03/11/2017 | 19:39
@ousmabechir you will have to use isabels link to contact the agent as they do not visit the forum good luck.
Get a free giffgaff Sim
Message 4 of 8
by: ousmabechir
on: 03/11/2017 | 19:55
Thanks David
But how can I contact agent via Isabel's link?
Message 5 of 8
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by: harrybeau
on: 04/11/2017 | 14:43

@ousmabechir  Here is the latest specific link  https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Just write your problem in the box and they will get back to you. here https://giffgaff.com/support/questions it may take up to 24 hours for a reply but usually much quicker.

Message 7 of 8
by: ousmabechir
on: 04/11/2017 | 14:46
Thank you so much.
Message 8 of 8