Are Giff Gaff customers getting a refund for the loss of signal and data this week, I have seen that 02 have issued their customers refunds?
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Yes, there's a goodwill fund set aside, emails are being sent out and you need to register see https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...
Giff Gaff are offering a goodwill gesture. Users will receive an email over next few days with a link to claim credit or donate to charity.
As with the O2 gesture, it will be a minimum amount.
But they are not legally obligated to offer anything to us so anything that is offered is a bonus.