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Refund

Started by: stevi71747
On: 21/01/2019 | 12:33
Replies: 6
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by: stevi71747
on: 21/01/2019 | 12:33

I have accidently topped up my phone twice I have requested a refund does anyone know how long it takes 

Message 1 of 7
by: as7861
on: 21/01/2019 | 12:35
Hi @stevi71747

I suppose you contacted agents, they take upto 24 hours to get back to you here - https://giffgaff.com/support/questions

Although they are much quicker than this Smiley Happy
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Message 2 of 7
by: natty88
on: 21/01/2019 | 12:36

' @stevi71747 as its account related please inquire with the agents here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

 

Allow up to 24 hrs for replies although usual time frame is 3to5hrs 

 

agents work from 8am to 11pm daily 

 

the agents will reply via here 

 

https://giffgaff.com/support/questions

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Message 3 of 7
by: johna002
on: 21/01/2019 | 12:37

@stevi71747 wrote:

I have accidently topped up my phone twice I have requested a refund does anyone know how long it takes 

HI there - once you have received confirmation that the money will be refunded it generally takes 3-5 days.......

 

 

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
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Message 4 of 7
by: mcilwraith
on: 21/01/2019 | 12:38

if a top up it could be as soon as the agent answers your case or up to a few working days after.you have to remember giffgaff are not obliged to return credit.but agents normally do

if you bought 2 goodybags you can cancel the queued one here https://giffgaff.com/profile/payment-details

open next goodybag click the button to cancel @stevi71747 when i done it i was refunded pretty quickly

Message 5 of 7
by: clikasarus
on: 21/01/2019 | 13:12

@stevi71747 Hi welcome to giffgaff and the community

 

•You will have to contact a agent as they are the only ones who can issue a refund try here ⬇️

 

 Top up & Balances

 

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

 

Agent answers

 

hope this has been helpful for 👍🏻

 

 

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Message 6 of 7
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by: jaymailsays
on: 21/01/2019 | 13:19

@stevi71747 wrote:

I have accidently topped up my phone twice I have requested a refund does anyone know how long it takes 

Agents reply within 24hrs.

 

However any refund repatriated to your bank account may take 3/4 days. It can vary widely depending on your payment method.

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Message 7 of 7