Knowledge Base


Started by: amira2397
On: 08/02/2018 | 11:08
Replies: 3

by: amira2397
on: 08/02/2018 | 11:08

Two payments was taken from my bank card when it was only suppose to be one how do i get it refunded so annoying no having a live chat function. 

Message 1 of 4
by: danhamman
on: 08/02/2018 | 11:08

Speak to an agent for refund issues:

Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:



Message 2 of 4
by: madscouser69
on: 08/02/2018 | 11:09
I am sorry to hear that you are having issues with your giffgaff account
Due to this being an issue with an account it will be best for you to contact an agent here

Please note that it can take up to 24 hours for a response from an agent, however they are usually a lot quicker (every message you send will reset the timer so please be patient)
Agent Replies can be found here:
I hope you get your issue sorted
Message 3 of 4
by: clikasarus
on: 08/02/2018 | 11:39
Hi welcome to giffgaff and the community

you will have to contact a agent as they are the only ones who can issue a refund try here

But please be patient as it could take upto 24 hours for them to reply which you can view here

hope this has been helpful for 👍🏻
Get a free giffgaff Sim
Message 4 of 4