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Refunddddd

Started by: tiaho01
On: 21/01/2019 | 22:34
Replies: 3
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by: tiaho01
on: 21/01/2019 | 22:34

I want a refund of my credit 😭 I topped it up for use, paid for a goody bag on the app and the service still took money from my card! I don’t want a refund of the goody bag just the credit, sigh.

Message 1 of 4
by: natty88
on: 21/01/2019 | 22:36

@tiaho01 if it's account related please inquire with the agents here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

 

Allow up to 24 hrs for replies although usual time frame is 3to5hrs 

 

agents work from 8am to 11pm daily 

 

the agents will reply via here 

 

https://giffgaff.com/support/questions

Get a free giffgaff Sim
Message 2 of 4
by: clikasarus
on: 21/01/2019 | 22:57

@tiaho01 Hi welcome to giffgaff and the community

 

•You will have to contact a agent as they deal with refunds  try here ⬇️

 

Contact a Agent

  

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

 

Agent answers

 

hope this has been helpful for 👍🏻

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Message 3 of 4
Highlighted
by: ellebae
on: 21/01/2019 | 22:57
Hi Please check your payment history to verify whether two payments were indeed processed: https://giffgaff.com/profile/payment-details
Scroll down to My order history
contact an agent on this link
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...
link
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...
They will reply within 24 hrs or sometimes sooner 3to5hrs
Hope this helps you
for replies from agents
https://giffgaff.com/support/questions
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 4 of 4