Knowledge Base


Started by: tiaho01
On: 21/01/2019 | 22:34
Replies: 3

by: tiaho01
on: 21/01/2019 | 22:34

I want a refund of my credit 😭 I topped it up for use, paid for a goody bag on the app and the service still took money from my card! I don’t want a refund of the goody bag just the credit, sigh.

Message 1 of 4
by: natty88
on: 21/01/2019 | 22:36

@tiaho01 if it's account related please inquire with the agents here please



Allow up to 24 hrs for replies although usual time frame is 3to5hrs 


agents work from 8am to 11pm daily 


the agents will reply via here

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Message 2 of 4
by: clikasarus
on: 21/01/2019 | 22:57

@tiaho01 Hi welcome to giffgaff and the community


•You will have to contact a agent as they deal with refunds  try here ⬇️


Contact a Agent


•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️


Agent answers


hope this has been helpful for 👍🏻

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Message 3 of 4
by: ellebae
on: 21/01/2019 | 22:57
Hi Please check your payment history to verify whether two payments were indeed processed:
Scroll down to My order history
contact an agent on this link
They will reply within 24 hrs or sometimes sooner 3to5hrs
Hope this helps you
for replies from agents
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 4 of 4