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Refusal to accept card detail

Started by: audrey10
On: 01/04/2018 | 21:13
Replies: 1
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by: audrey10
on: 01/04/2018 | 21:13
Why will you not accept my updated card detail given to you this afternoon. There are no further detail to give you.
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by: sneaky007
on: 01/04/2018 | 21:15
Hi @audrey10
Clear your browser cache, cookies and history or you can try another browser agent e.g. Google Chrome, Mozilla Firefox, Safari and try updating the card details again here http://www.giffgaff.com/profile/payment-details

If you have tried the steps listed above and still experiencing problems updating the cards I suggest you ask a agent to look into this. To get in contact with a giffgaff agent please follow this https://support2.giffgaff.com/app/ask/My-account/Changing-my-payment-details/form/ link , please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.

A agent reply can be found in the "Messages From Agents" box that is located on your "My Giffgaff" page or follow this link https://giffgaff.com/support/questions to access it directly.
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