Knowledge Base

Remove adult content lock - how, withoouot send passport or driving L?

Started by: rowlandski
On: 29/10/2015 | 10:10
Replies: 16

by: blockmonkey
on: 29/10/2015 | 10:26
You only need to enter the numbers, not physically send the documents off.
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Message 11 of 17
by: rowlandski
on: 29/10/2015 | 10:32
I give up..... No more replies saying, "you only need to send the numbers". Numbers or copy of doc = same thing!
Message 12 of 17
by: cawallbank
on: 29/10/2015 | 11:59

I think you will find that other telecom providers will ask you for the same proof that you are over 18. They are having to comply with the law.


Personally I would be uncomfortable using any company that is prepared to just take your word for it that you are over 18.


Message 13 of 17
by: nigelbrooks
on: 29/10/2015 | 12:00 edited: 29/10/2015 | 12:02



You don't have to send anything, simply entering the numbers from either document on the requisite form will suffice.


If you are not happy to do this then dialling 43432 and following the voice prompts will get you your PAC (transfer code) to move to another network.


These are the only documents that giffgaff wil accept and they will make no exceptions to this policy.

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Message 14 of 17
by: cherrycoke1983
on: 29/10/2015 | 12:18

can you not sent photo copy

Message 15 of 17
by: shakir1906
on: 29/10/2015 | 12:21

Thanks for visiting the community forum!

Unfortunately without the required documentation, Machine readable passport or (Full or Provisional) UK driving licence, The 18+ adult content bar, Cannot be removed from any account, An agent will NOT remove this,

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Message 16 of 17
by: 4128334
on: 29/10/2015 | 12:27 edited: 29/10/2015 | 12:38

All networks require Age Verification to lift the Adult Bar.
The difference is that all giffgaff is done on line so these documents are the ones required.
With other major networks you can go into a High Street shop and they will remove it for you.

  However if you ring their Call centres they will require proof of age
The request for Age Verification is on the recommendation of OFCOM.
I an certain you need have no worries about enteringthe pPassport or Driving Licence numbers.

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Message 17 of 17