Knowledge Base

Replacement sim

Started by: jackiesimpson1
On: 11/12/2017 | 07:55
Replies: 6

by: jackiesimpson1
on: 11/12/2017 | 07:55

I have a new phone Iphone 6 and I now therefore need a smaller sim please which will fit an Iphone sim, a nan sim I believe.

Message 1 of 7
by: lynda1962
on: 11/12/2017 | 07:57

@jackiesimpson1, hi there,  you can order another sim then do a sim swap you will keep your number and goodybags etc 👇
giffgaff sims are 3in1 will fit most phones just pop out the bit you need.


sim swaps can take anything from 30 minutes to 4 hours in rare cases upto 24 hours to fully activate just keep restarting your phone 📱 every now and then. 


You can buy sims from most shops and supermarkets cheap if you don't want to wait for the postie. 🎅 

Message 2 of 7
by: johna002
on: 11/12/2017 | 07:57 edited: 11/12/2017 | 07:58

HI there @jackiesimpson1 - firstly check your current SIM and new giffgaff sims are 3 in 1 and the smaller SIMS just pop out the middle.............


giffgaff's triple SIMs are constructed so that you can pop out each of the smaller sized SIMs to fit the SIM slot for your phone. When you need to pop out a smaller SIM please do so carefully and slowly. It's best to press gently all around the SIM in a few circuits rather than trying to pop the SIM out in one go.



If you still need a replacement SIM you can order one here...

Get a free giffgaff Sim

Message 3 of 7
by: jackiesimpson1
on: 11/12/2017 | 08:00
Thank you, all sorted now.
Message 4 of 7
by: clever007
on: 11/12/2017 | 08:17
that's nice to hear that your issues got sorted and all the best Smiley Happy
Message 5 of 7
by: bentnose
on: 11/12/2017 | 08:20 edited: 11/12/2017 | 08:21

hi@ jackiesimpson1
just order a new sim frpm your dashboard, press out the size you need and perform a sim swapto transfer number ,credit etc

Get a free giffgaff Sim
Message 6 of 7
by: headcases
on: 11/12/2017 | 09:26
order a new sim and do a sim swap
When you change your SIM card to a different SIM (e.g. to change to a nano SIM) you can transfer your number and existing credits and goodybag by performing a SIM Swap
Transferring details from one SIM to another can be performed by using the SIM swap facility. See here
*NOTE* You will lose all contacts and texts saved on the sim, so make sure you back them up.

Here is the method to perform a SIM Swap
1. Back-up all your contacts and texts saved on your SIM to your phone memory, as these data cannot be transfered through SIM Swap.
2. Log out of your giffgaff account, and click "Activate SIM" on the home page.
3. Enter the Activation code of the New SIM card.
4. When on the account registration page, instead of registering, log in with the link in the "already registered?" section.
This is where SIM Swap starts. It will confirm that you want to swap SIMs. (You need to double check the serial numbers, just in case.)
5. After choosing "Yes" each time you are asked, your old SIM will be deactivated, and you will lose signal.
6. Put the new SIM in your phone, and it takes around to 10 minutes for the SIM to become active.
The best thing is to leave the phone turned off with the new SIM in for 10 minutes, then turn it on and off until you get signal.
7. You have completed SIM Swap!
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 7 of 7