Reset password I can not click on the tab that giff gaff send me

[#1]

I have reset my phone forgot my password to top up my phone I carnt get help I get the reset password thing sent to my email an I carnt click on the thing to reset I have even asked for new sim an that was ages ago an still no sim an no help to sort it

[#2]

Click on the banner under post, try another browser 

[#3]

Can you copy the link and paste it into a different browser? Incidentally does the link start like this
http://giffgaff.com/support/renew-password?token= ( followed by a long series of digits)

[#4]

Sometimes I've not been able to click on it, or even copy it to paste elsewhere. If so, try opening your email direct from within another browser. Can be a pain, but you can do it eventually.