Don't worry, we have you covered. We've made it simpler. You can now reset your password by email or text, just let us know how you prefer to be contacted. * If you have forgotten your member name, text "membername" to 43430 and we'll text it right back to you. * If you can't remember which email address you used when you joined, text "forgotten" to 43430. To change your password to something you'll remember just tell us your giffgaff phone number, member name or email address and we'll text or email you a link to reset it. I want to be contacted by email text Phone number, member name or email
Lost password You have options see which works for you Use link https://giffgaff.com/support/lost-password Plus you can use link Send a free text from your phone, the word "PASS" to 43430 to receive a text which will include Your registered email address Your username And a password reset link You can contact an agent they will help you with your inquiry
Hi, you can text PASS to 43430 to retrieve her username and a password reset link but this will be sent to the registered email address.
So once you have her account details you need to ask an agent to reset her password however your problem doesn't fit into any of the preset problem categories in the ask an agent form.
Just bluff your way through this very simple form https://giffgaff.com/support/ask/sim_my_limit_increase - choose any number in the drop down list, and then describe your problem/request in full in the "Any further information" box. Note that agents can take up to 24 hours to respond.
And choose 30 in the drop down box. And then write the specific nature of your issue in the text box provided.
Say you have forgot your Username or Password and email address. Give them your Name, address, phone number, sim number, two numbers you contact often. Amount, date and method of last top up New contact email address.