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Retrieving my wife's password and email AND username

Started by: syd13
On: 25/04/2016 | 17:46
Replies: 6
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by: syd13
on: 25/04/2016 | 17:46

I have my wife registered with giffgaff but have lost all of her logon details etc. This includes her user name, password and email address😒😬 how can I retrieve ALL of these so she can access

Message 1 of 7
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by: hiteshjani
on: 25/04/2016 | 17:51
Hi there
text PASS to 43430
And You will be receiving your email address and link on your email to reset your password.
Also you will recive username reminder

Hope it helps
Cheers!👍
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 6 of 7
by: lynda1962
on: 25/04/2016 | 17:49
@syd13, hi there, try

Send a free text from your phone, the word "PASS" to 43430 to receive a text which will include
Your registered email address
Your username
And a password reset link


Message 2 of 7
by: eddie2901
on: 25/04/2016 | 17:50
Hi use this guide
Forgotten password

Don't worry, we have you covered. We've made it simpler. You can now reset your password by email or text, just let us know how you prefer to be contacted.
* If you have forgotten your member name, text "membername" to 43430 and we'll text it right back to you.
* If you can't remember which email address you used when you joined, text "forgotten" to 43430.
To change your password to something you'll remember just tell us your giffgaff phone number, member name or email address and we'll text or email you a link to reset it.
I want to be contacted by
email
text
Phone number, member name or email



Lost password
You have options see which works for you
Use link https://giffgaff.com/support/lost-password
Plus you can use link
Send a free text from your phone, the word "PASS" to 43430 to receive a text which will include
Your registered email address
Your username
And a password reset link
You can contact an agent they will help you with your inquiry 
 
http://giff.ly/agentscall
Please remember that it can take up to 24 hours for the Agents to reply but it is usually quicker and you can check their messages here:   https://giffgaff.com/support/questions
Good luck
Get a free giffgaff Sim
Message 3 of 7
by: endorphin
on: 25/04/2016 | 17:50
Hi, you can text PASS to 43430 to retrieve her username and a password reset link but this will be sent to the registered email address.

So once you have her account details you need to ask an agent to reset her password however your problem doesn't fit into any of the preset problem categories in the ask an agent form.

Just bluff your way through this very simple form https://giffgaff.com/support/ask/sim_my_limit_increase - choose any number in the drop down list, and then describe your problem/request in full in the "Any further information" box. Note that agents can take up to 24 hours to respond.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 7
by: suzyevs
on: 25/04/2016 | 17:51
Hi
All you need to is in the link below.

https://giffgaff.com/support/lost-password


Or if youcan't do the above. Ask the agents for help.
Use this link


http://j.mp/agentsgaff

And choose 30 in the drop down box. And then write the specific nature of your issue in the text box provided.

Say you have forgot your Username or Password and email address.
Give them your Name, address, phone number, sim number, two numbers you contact often.
Amount, date and method of last top up
New contact email address.
big"It Takes 2 To Tango"
Message 5 of 7
Highlighted
by: hiteshjani
on: 25/04/2016 | 17:51
Hi there
text PASS to 43430
And You will be receiving your email address and link on your email to reset your password.
Also you will recive username reminder

Hope it helps
Cheers!👍
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 6 of 7
by: syd13
on: 25/04/2016 | 18:01

hiteshjani wrote:

Hi there
text PASS to 43430
And You will be receiving your email address and link on your email to reset your password.
Also you will recive username reminder

Hope it helps
Cheers!👍


Thanks!! I'll do that

Message 7 of 7