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Return money on account

Started by: yuchenhui
On: 13/08/2019 | 22:21
Replies: 3
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by: yuchenhui
on: 13/08/2019 | 22:21

In the afternoon, I repaid the first phone card and spent 10 pounds, but I couldn't use it, so I gave up the first phone card, and then I changed it to a mobile phone card and recharged 10 pounds. Can I withdraw the first one? Well

Message 1 of 4
by: lmort57
on: 13/08/2019 | 22:56

@yuchenhuiwrote:

In the afternoon, I repaid the first phone card and spent 10 pounds, but I couldn't use it, so I gave up the first phone card, and then I changed it to a mobile phone card and recharged 10 pounds. Can I withdraw the first one? Well

Hi there,

 

Thank you for contacting the GiffGaff Community.  Hopefully the following information will help to assist you further.

 

As we in the forums are just Members like yourself, we cannot action any direct Account Related refund issues, therefore, please make contact with a GiffGaff Agent who should be able to help you with this isssue. You can do so via this link : https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...   

 

Please also ensure that you give the GiffGaff Agent as much information as possible in your message to them so that they can assist with resolving things for you more quickly.

 

See also : https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

 

Allow from a few hours up to a maximum time of 24hrs for Agents to respond to your request which will show here https://giffgaff.com/support/questions when logged into your Account Dashboard : https://giffgaff.com/dashboard

GiffGaff Agents work from 8am until 11pm Daily.

If my Answer has helped you please Kudos and please Mark as Best Answer to help others!
Message 2 of 4
by: lynnie_
on: 14/08/2019 | 04:43
for any account issue, only a giffgaff agent can assist, please explain at https://giffgaff.com/support/ask the agents can take upto 24hrs to reply, good luck.
Message 3 of 4