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Roaming

Started by: lmclev
On: 08/02/2018 | 12:30
Replies: 4
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by: lmclev
on: 08/02/2018 | 12:30

I am in Menorca, Spain and have run up a bill for roaming. Can anyone tell me why please?

Message 1 of 5
by: danhamman
on: 08/02/2018 | 12:31

Are you suggesting you should be seeing these charges come from your goodybag allowance?

 

@lmclev

.:.
Message 2 of 5
by: johna002
on: 08/02/2018 | 12:31 edited: 08/02/2018 | 12:32

Hi there @lmclev - do you have a goody bag active and is roaming set to "ON" in your settings?

 

https://giffgaff.com/profile/details

 

Roaming.PNG

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Message 3 of 5
by: casperrasper
on: 08/02/2018 | 12:34
Hi @lmclev
You can now use you goodybag in the EU just as you can in the uk as long as your sim has been active and used in the uk prior to being used in EU countries
just remember to enable roaming here
https://giffgaff.com/profile/details
Otherwise airtime credit will be needed
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Message 4 of 5
by: sammy103
on: 08/02/2018 | 12:34
@lmclev hi there - Do you have roaming enabled under your details page here http://www.giffgaff.com/profile/details -

Now giffgaff members are able to roam into the EU and use their goodybag allowances as they do in the UK in order to so roaming will need to be enabled under the details page.

Please check out this https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931 knowledge base link for more detailed information on using the giffgaff services abroad.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 5 of 5